The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials, manufacturing processes, or the “life cycle analysis” impact of its products.

This is why we developed Carbonfact, the only Carbon Management Platform dedicated to the textile and fashion industry. Our platform automates life-cycle assessment at the product level and carbon accounting and reporting at the company level. Equipped with Carbonfact, fashion companies model out product-level change to build their company’s broader environmental trajectory.

We raised a total of $17 million from Alven, Headline, Y Combinator and angel investors. Now, hundreds of brands and fashion groups are using Carbonfact (e.g. New Balance, Carhartt, Allbirds, Adore Me, Armedangels, Fusalp, Allbirds, Happy Socks, etc.).

Customer Success at Carbonfact

As Customer Success Associate, you will report directly to Angie Wu (ex-Airbnb) and will play a crucial role in deploying Carbonfact customers.

Your end goal will be the same as everyone in the company: making our customers delighted and helping them reduce their environmental impacts.

Your responsibilities include:

• Drive the deployment of customer accounts from start to thrill
  • Onboard customers with strong engagement from the kickoff meeting to the full implementation of data systems
  • Collaborate with the Data team to ensure a solid foundation at onboarding and streamline communication during the whole onboarding phase
  • Manage each customer with clear project roadmaps to ensure Carbonfact helps them reach their goals
• Collaborate with other teams (especially Data, Engineering, Science and Product) on internal processes and customer feedback
  • Partner with product and engineering teams to improve automation
  • Perform basic data analysis
  • Drive data collection KPI with customers
• Grow customer loyalty & enrich Carbonfact product roadmap
  • Identify and manage new stakeholders at companies
  • Create a consistent feedback loop with customers to enrich the product roadmap
    

What we’re looking for

• People who can thrive in a B2B customer-facing role managing different stakeholders and internal teams
• Project management & organizational skills
• Excellent verbal and written communication skills
• Fluency in English
• Located in Barcelona, Basel, Amsterdam or Paris

Work environment

• You can read more about our 5 principles here.
• You will work closely with Angie (Head of Customer Success) and Clémence (Customer Success Lead)
• We cover the usual modern amenities (MacBook, headset, ChatGPT subscription, etc.)
• We'll cover 100% of your health insurance at the best coverage level
• We organize work retreats 3 times a year
  
• We determine the compensation package (salary + equity) based on an internal grid which is fully transparent. At the time of hiring, we’ll determine your level based on the position, your track-record and experience. You will then be promoted to higher levels based on your performance and your impact on the company. Each level is associated with a predetermined compensation.
• For this position, we are looking for candidates with 1-3 years of experience.
• You can also expect significant equity with employee-friendly exercise rights.

Application and interview process

1. Submission of your application online
2. 30-minute visio with Marc (Cofounder & CEO) to see if it can be a mutual fit
3. 1-hour deep dive visio with Marc
4. 1-hour interview with Angie (Head of Customer Success)
5. Take-home challenge
6. 45-minute culture fit with Martin (Cofounder & CPO)